Frequently Asked Questions & Policies
  • How does it work? How do I get my business online?
It's easy! After you choose a design plan & complete the payment process, you'll be directed to a detailed client survey where we'll ask anything and everything about your business. You will be asked about color preferences, layout preferences, any other sites you like the look and feel of, etc. We want your site to be a true extension of your business and brand. Before we begin, we will work to familiarize ourselves with your business, and be in touch personally to ensure your ideas and tastes are understood and implemented.
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  • What do I need to provide as a client?
As a client, your main focus will be to provide informational content. We'll be glad to write basic copy for your general information, greeting etc., But any detailed information to be included must be provided in digital form (word document, or email etc.). Your company's logo and any other images/photos can be emailed to us, or sent to us physically.
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  • Can I make any updates myself?
Yes! We can setup any area(s) of your site, usually a section of the home page or a news section, with embedded RSS code. This is a syndication code, which in the simplest terms, can instantly update an area of your website,with information you've sent to a specific email address, or an easy to use blog interface. This is great for people who want to keep their homepage current with news, specials, holiday messages etc. without paying for basic updates.

  • How long does it take?
Depending on current workload, our designers can have a homepage design and layout ready to submit for your review usually within 7-10 business days of your initial payment & consultation. At this point any changes you request are made and once complete, we begin the process of designing the accompanying pages of your website. The entire process can take anywhere from 2-6 weeks depending on how intricate your site design and features are. A Business Platinum Package with e-commerce will generally take the longest.
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  • Will my site be compatible with all Internet user's browsers?
CNY Smart Sites websites can be viewed with all web browsers. Our sites are best viewed with what we consider industry standards; Microsoft Internet Explorer, Netscape, Mozilla, Firefox, Opera & more. With obscure (and rarely used) browsers popping up, we cannot guarantee compatibility with all, but feel confident in the fact that all new technologies are targeted to be compatible with the industry standards that the millions of Internet users rely on every day.
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  • Will my website be visible to major search engines?
Yes. We will optimize your site to be visible when "crawled" by a searchbot/spider. We will write the appropriate title bar text, meta tags and keywords relevant to your business. Being listed requires submission to search engines and can take weeks, sometimes months for inclusion, if at all. Many factors come into play when an engine's search results are determined and displayed. Beyond the included optimization of your site, we also offer an add on marketing package that can guarantee page one listings in most major search engines for up to 20 keywords or phrases! For more info on search  marketing options, Click Here.
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  • Are there any hidden costs? Why is it so affordable?
No. Our design plans are priced as complete, delivered websites. All packages include a .com, .net or .org domain name (others available), a matching email account, hosting, professional graphics & layout, publishing etc. There are no hidden costs or other unexpected expenses. We do offer upgrade options and ala cart add ons to offer flexibility for our customer's growing businesses. To view all available options & Add Ons, Click Here.
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  • What if my site requires updates and changes in content? (See Website Options & Add Ons)
We offer a monthly update option if you'd like to keep your content current. We also offer single content/text updates at just $25 each. If your site requires updates more frequent than once a month, contact us for a quote.
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  • Renewal Info - How much does renewal/hosting cost after the first year?
Clients whose package includes the 1st year of hosting free are required to renew with CNY Smart Sites for a minimum of one year. The cost of renewing your site hosting depends on your site design package.  Annual renewal pricing on our design plan packages is as follows; Splash Page/Resume: $19.99, Bronze: $119.88, Silver: $249.00, Gold: $349.00.
You will be notified at least 30 days prior to the renewal date. Some additional options & add ons require individual renewal, (ie; Search marketing). Contact us with any questions.
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  • How do I upgrade to another package?
Contact us for discounted payment info if you'd like to upgrade from your current design package,
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  • What if I'd like to upgrade, but I don't need the entire platinum package?
We offer additional single page add ons at just $69 each. If you're interested in an ala cart upgrade for a specific feature other than additional pages, contact us for pricing and availability.
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  • I currently have a website, can I switch to CNY Smart Sites?
Yes! If you'd like to have your site redesigned & hosted by CNY Smart Sites, we can give you detailed information on accessing the domain control panel through your domain's registrar, and easily setting up domain "pointing", or the "forwarding" of your domain to your new website on our servers.
If you're uncomfortable with this process, we can do it for you. The entire switch usually takes just a few minutes.
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  • I own my own domain, how do I "point it" to my CNY Smart Sites website?
If you're not currently using the domain for a website, depending on your domain's registrar (the company you registered the domain name with), you may be required to upgrade from a base level "domain parking" account.
The upgrade (if necessary at all) is generally less than $10 yearly. If the registrar is asking more and is not providing other services you consider valuable, contact us. We'd be glad to recommend an affordable, professional registrar.
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  • Will I have my own "Me@MySite.com" email account?
Yes! All of our design packages include one domain name and one matching email account. You can opt to have all email forwarded to your current email account, or access a web-based mailbox provided by the registrar of your domain name. We can also assist you in setting up POP3 email so you can receive and send email from your personalized address with your current email program (ie; Outlook, Yahoo! Hotmail etc.).
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For $199, our on-site digital photo shoot includes the following:
> Local travel to your location in Syracuse, NY or an immediate suburb (ie; Liverpool, Cicero, Camillus, Dewitt etc.).
> Several shots taken of your place of business and/or product(s) with professional digital SLR camera.
> 5 sharp web-quality photographs of your choice at 72 dpi resolution.
*We also offer up to 300 dpi resolution files for print media advertising, menus, brochures etc. at an additional cost.
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Yes. The business card add on is a great value. If you like, your cards can reflect the same design as your website for consistency. Our business card option includes 250 full color cards. Instead of the old fashioned "black ink on card-stock", your company logo in brilliant color or even a picture of your business can add valuable brand awareness.
*See above for our Photo Shoot Option.
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  • Logo Design- My company doesn't have a logo, can you create one?
Yes. We can create a custom logo for use in your website and print purposes. Our logo design option includes 3 revisions based on your personal feedback to create the perfect logo to represent your company.
More Info  /  View Logos  -  See All Website Options & Add Ons
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  • Can I accept credit cards on my site?
Yes. Regardless of your chosen design package, we can integrate a Paypal shopping cart into your website. This will allow you to accept credit cards, with funds being directly deposited to any bank account, without the need for a merchant account. For Gold and Platinum package clients with a merchant account who prefer, we can integrate a feature rich shopping cart  and Credit Card and/or E-Check payment services without the use of 3rd party payment processing services. There are many to choose from and we can assist in the selection based on your needs, but generally we recommend 1ShoppingCart.com for cart services, and Authorize.net's secure payment gateway. We design shopping cart  and checkout environments with colors and headers to be a seamless match to the look and feel of your website. Contact us with your E-Commerce goals and we can work with you in launching a successful online store.
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Yes. With our search engine listing/ranking option, your site will be submitted to hundreds of search engines after careful optimization of the entire website. For good measure,  and at no additional cost, we then compose sponsored listings to appear in the most widely used search engines. This includes Google, Yahoo, MSN, Alta Vista, Infospace & many more. With a combination of up to 20 keywords or phrases relevant to your website, we can  guarantee page one listing/ranking in the most popular engines.
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  • Will I own the intellectucal rights to my site's design?
If your site is template based, the short answer is, no. You do not own the rights to the design. That said, most of the development at CNY Smart Sites is custom, designed by CNY Smart Sites. This means that as long as you host with us, you are granted license to the design!

We've compiled a detailed list of FAQ's and policies.
As always, don't hesitate to contact us directly for any reason.
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